Hosting & support
For all our clients, website support, training and consultancy are just an email or phone call away.
A comprehensive package of hosting and support is available to all our clients.
We provide unlimited email and telephone support during office hours. We are available to offer help and advice on any aspect of the site, and one-to-one telephone-based training to help you get the most out of your website and its content management system.
Dedicated servers with 24/7 monitoring and security
We offer robust hosting on our own dedicated webservers via our reseller relationship with the excellent United Hosting, who provide fully managed servers in a private datacentre floor in Docklands, with extensive security, and redundancy in every aspect of the network.
- Security guards patrol the high-security data centre premises, and on-site qualified technical engineers pro-actively monitor all systems — 24/7.
- Sites are backed up four times a day, and backups are remotely hosted.
- Hardware RAID10 redundant mirroring disks mean that even if the hard disk in a server fails, another is there to back it up seamlessly.
- Disaster recovery is usually possible in minutes, and hardware replacement is guaranteed within one hour.
- All United Hosting’s servers are independently verified as having greater than 99.99% uptime.
- Our clients also benefit from separately managed MailFoundry dedicated spam filtering servers.